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Ticket owners are the people assigned to handle the ticket. A ticket can have multiple owners or be "Unassigned"
From the ticket screen, you can add/remove owners in the ticket details section
Click the plus icon to add more owners, or the X icon next to an owner to remove them. When you click the plus icon, you can search for any user in the system.
All ticket owners will get:
You can set categories to have default owners. This is done on each Department's Category Screen
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